We decided to leave Hanley & Co services after being seriously disappointed with their service.We actually employed them for two of our accounts and this was thankfully the least affected.The quotes provided for their retainer based service do not stack up on an hourly rate of £180 p/h. So if you decide to pursue a quote with this company, compare the retainer rates based on the above. It won't result into too many hours work. They will no doubt gladly charge you extra at the end of the year. To note they wrote our extra fee's off when we made a formal complaint and raised the case with the ICAEW.We are currently in a complaints process with the ICAEW body, but current feedback is that they protect their members more than protect the public. We are truely shocked as to the lack of support it provides for the end users, the general public. Prior to our involvement with Hanley & Co Ltd, we thought a chartered qualification was equivalent to an architect, doctor etc. This was not our experience.The main concern for this account was that upon instructing Hanley & Co that we were not satisfied with the service and to cease and desist on all matters of the accounts for this and our other business engaged, they then tried to access the accounts program we used. We had changed the password prior to the instruction, however for a profession such as this, it was not what I would call professional to even try.
Simply look elsewhere. I wouldn't purchase a used car off Dean Hanley from Hanley and Co. It was summer time when I met with him so maybe his sheepskin jacket was waiting for winter.The smiles, conversation but final output from himself and the office are not worth the money and hassle after to rectify. From corp tax, VAT and PAYE issues, basically what a mess.When you receive a 'retainer' price from Mr Hanley, his hourly rate at this time of writing is £180. So work out how many actual hours that is against your initial bill. Expect some bills after regardless if the work is done correctly.No doubt there will be a response from Dean Hanley as to this review, but interview fully and check as he terms his 'long and boring' engagement letter.
Hanleys have been our accountants since we formed the company in 1992. Dean's guidance has been invaluable to us and the company is a pleasure to deal with.They've provided up to the minute support and easy to use online tools. It's hugely reassuring to have them on our team.
5 years ago, I went to Dean with several issues that had snowballed over the years, and he helped me sort them with courtesy and professionalism.Since then Hanley and Co have continued to help me and business.The whole office are incredibly helpful and lovely people.Well recommend them all.
I’ve been with Handley & Co for over 20 years and it’s really nice to know someone is there when you really need them I think they’ve gone above and beyond during this crisis many thanks for your support.
Hanley & Co Accountants is one of the best accounting companies I've used so far.Dean runs this company with his employees in a professional and on one of the highest standards. This is a team of people can help with every possible tax and other accounting matter and is available at almost any time.I decided to use the services of Hanley & Co Accountants because, as one of the few companies in the UK, it helps in accounting and advice on online sales on Amazon and other similar platforms.Once again, I highly recommend.Roman Wojtowiec
We have worked with hanley & Co for many years and they have helped us in every aspect of our business. We have always found Dean and the team to be very personable and easy to talk to, and they always take time to fully understand your business requirements. highly recommended
I have been using Hanley & Co since starting my private limited company in educational consultancy in February 2011. All with whom I have dealt, concerning all and any business and personal financial matters, have always provided prompt, efficient and accurate information and levels of service. I find them to always be courteous and to provide that personal touch and level of attention. In addition to all this and more, I find them to be extremely good value for money. I recommend them unreservedly and wholeheartedly to anybody and everybody.D A BoothDB Consultancy & Training Ltd
Had a great first meeting with Dean. Received a wealth of great advice in a short space of time - delighted to have found such a knowledgeable and friendly firm to help me improve efficiencies and guide my financial strategy whilst i continue to grow my business. Looking forward to many years working together Michelle, Make Me Personalised
I sought advice from Hanley and Co for my US based online business to ensure I was compliant with UK HMRC requirements, before beginning selling there. Dean was very responsive and helpful and I would highly recommend their services!
I'm running two ltd companies and I needed a comprehensive review of both companies which Dean and his team did in the shortest amount of time ever imaginable! I'm impressed by their speed of response and explanations in a way that I understood. Thank you Dean & Gina
I am Company Director of Commerce company selling on Amazon and Ebay. I found it very difficult to find accountancy company experienced in E commerce and different online platforms. I was guided by Dean in my recent HMRC dealing with such professional and positive attitude that is very difficult to find in any profession. I have no hesitation in recommending Dean and his team, to any company in needs of expert accountancy adviceThanks againDragan
As a self-employed sole trader I have used the accounting services of Hanley and Co (Dean & the team) for several years. The level of service is excellent, answering even the smallest of questions about tax promptly, even outside normal business hours. I would highly recommend Hanley and Co.
I have a online business selling on Amazon. I would highly recommend Dean and his team at Hanley & Co for Amazon sellers as they have lots of experience with this business model. They have helped me to scale my business and give me excellent advice over the last couple of years i have worked with them.
Hanley and co have provided me with a second to none service over the years.This difficult time that we are all experiencing at the moment has been made so much easier with their help and support.Thank you to all at Hanley’s
The team at Hanley & Co have always offered a friendly, professional & reliable service. In this recent crisis I can only say that this standard has only risen in the last few days and I’m sure it’s appreciated by all of us that use Hanley & Co for our businesses & Accounting etc. Superb Job! Thanks. Danny Clarkson.
Very friendly & helpful service. Definitely living up to ‘accountants you can talk to’! I’ve asked so, so many questions and bothered them to no end, only to be met with hugely helpful, lovely replies from a really great team. Thank you!
I have used Hanley and Co for a couple of years as my limited company has continued to grow. I run an online retail business, and when trying to find a suitable accountant, discovered that many lacked the necessary experience and knowledge I was looking for to handle my finances, in the best way. They are always quick to respond to any questions I have, and they come across are very approachable as they talk to you in a way that helps you make sense of your accounts. Dealing with my accounts has always been a major factor holding back my business because of a total lack of knowledge around taxation and government legislation. Whilst being a client of Hanley and Co they have helped me to eliminate one of the major headaches in starting and maintaining a business, allowing me to concentrate on the business as we move forward.
With 2 companies and also my personal accounts, I have been a client of Dean Logan and Hanley & Co for nearly 30 years.In that time they have provided any and all manner of advice on the changing tax legislation, prepared and submitted our Accounts accurately, and on time, but perhaps most importantly in a clear, understandable and patient manner – this is especially welcome at time when our business is hectic, and accounts are an additional burden to overcome!We would certainly have no hesitation in recommending Dean and his staff to anyone, in business especially, as Hanley & Co are excellent to work with.