Our Client Charter

    1. Telephone and E-Mail Contact

      Prompt advice and support from a Partner ‘throughout the year’.

    2. Clearly Explained Fees

      Some accountants offer menu pricing/fixed fees which we feel can be restrictive, and ‘groups’ clients. At Hanley & Co, we believe each client is ‘individual’, and their requirements should be assessed on an ‘individual basis’. We will make recommendations regarding your bookkeeping systems, quote fees for the work, and you will not receive unexpected bills from Hanley & Co.

    3. Free initial Consultation

      There are no time limits. Meetings will be at your convenience, at your place of business, home, or at one of our two offices in Ashton under Lyne or Blackpool. If you are based further afield, we presently have many clients with whom we work very well by telephone, e-mails and post.

    4. Work Completed To Timescales

      Assuming you provide the necessary information, we will complete all work promptly. We are proud to keep our record of never being to blame for a client receiving a penalty for non or late filing of a Self Assessment return, since their introduction many years ago.

    5. Our Free Monthly Newsletter

      Each issue is packed with tips and advice, informing you of up to date tax, financial and Hanley & Co changes, as they occur.

    6. Free Tax and Business Development Guides

      These contain rich, quality assured reports, along with updates and additions, which are available to all clients.

    7. Website

      We are totally committed to the ongoing development of our website, with the aim that it is friendly, informative and accurate, and an informative resource for all clients.

    8. We listen to you

      If you have any suggestions on how we can improve any aspect of our services we would be delighted to receive your feedback.

    9. Proactive Tax Planning

      Tax planning is an ongoing event and early strategic planning is critical. That’s why we are available to talk to our clients ‘throughout the year’.

    10. 100% Satisfaction Guarantee

      Our services and advice are designed to help grow your business and to ensure you pay the minimum amount of tax. We are so confident of the quality of our services and advice, we offer you a 100% risk free satisfaction Guarantee. If, at any time, you are not completely happy with any aspect of our work, please discuss it with us within 30 days. If we can’t resolve the issue to your total satisfaction we won’t expect payment for that aspect of the work: you decide.

 

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